Last updated: 28 July 2026
Mercantile Islami Insurance PLC (“MIIPLC”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you use our website, request an insurance quote, or purchase a policy, and how we use, share and protect it.
1. Information We Collect
When you request a quote, buy a policy or contact us, we may collect:
- Identity & contact details: name, mobile number, email address and postal address.
- Insurance-related details: date of birth, passport number, travel dates, occupation and other information required to prepare a quotation or issue a policy.
- Documents you upload: such as a passport copy, offer letter or payment proof.
- Technical data: IP address, browser and device information and pages visited, collected automatically through cookies.
We only collect information that you voluntarily provide or that is necessary to deliver the service you request.
2. How We Use Your Information
- Prepare insurance quotations and premium estimates;
- Issue, administer and renew insurance policies;
- Verify identity, assess risk and process claims;
- Respond to your enquiries and provide customer support;
- Comply with legal, regulatory and audit requirements;
- Improve our website and services.
3. How We Share Your Information
We do not sell your personal information. We may share it only with:
- Co-insurers, reinsurers and third-party administrators (TPAs) as required to underwrite your policy or handle a claim;
- The Insurance Development and Regulatory Authority (IDRA) and other regulatory bodies where required by law;
- Service providers acting on our behalf under confidentiality obligations;
- Courts or authorities where disclosure is required by law.
4. Cookies & Analytics
Our website uses cookies to remember your preferences and understand how the site is used. Aggregated, anonymous statistics do not identify you personally. You can disable cookies in your browser, though some features may not work as intended.
5. Data Security
We use appropriate technical and organisational measures, including HTTPS/SSL encryption and access controls, to protect your information. However, no transmission over the internet or email is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and to meet our legal, regulatory and accounting obligations, after which it is securely deleted or anonymised.
7. Your Rights
You may request access to, correction of, or deletion of your personal information, subject to legal and regulatory limits. To make a request, contact us using the details below.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under 18 except through a parent or legal guardian in connection with an insurance policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version, with its effective date, will always be available on this page.
Contact Us
Mercantile Islami Insurance PLC
Red Crescent House (1st Floor), 61 Motijheel C/A, Dhaka-1000, Bangladesh
Phone: 88-02-223387467, 223387462, 223387463
Email: info@miiplc.com